Privacy Notice

 

Cashmirino London Limited is committed to protecting and respecting your privacy.

This notice, (together with our terms of Website Terms & Conditions) and any other documents referred to on it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. It will disclose any and all third parties which will be privy to your personal information through us. It will also outline your rights.

Any changes we make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy notice.

Please read the following carefully to understand our views and practices regarding privacy and processing of personal data.

Information we collect from you- we will collect and process the following data about you:

Information you give us

This is information about you that you give us by filling in forms on our site www.cashmirino.com (our site), or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.

Information we collect about you

With regards to each of your visits to our site we will automatically collect usage data such as:

• Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page

 The personal data/ information collected is:

• Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

• Any phone number used to call our customer service number
• If consented to, cookies

• If you consent to receiving marketing communications by filling out the form, the following information to communicate is also collected:

• First Name
• Last Name
• Email Address

This information will be passed onto and stored by Klaviyo for email marketing purposes only. Klaviyo will not use or share your personal information with any other third party.

Uses made of the information

We use information (First Name and Email Address) held about you in the following ways:

Information you give to us. We will use this information:

• To carry out our obligations arising from any contracts entered between you and us and to provide you with the information, products and services that you request from us;
• To notify you about changes to our service;
• To ensure that content from our site is presented in the most effective manner for you and for your device

Information we collect about you. We will use this information:

• To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• To improve our site to ensure that content is presented in the most effective manner for you and for your computer;
• To allow you to participate in interactive features of our service, when you choose to do so;
• As part of our efforts to keep our site safe and secure;
• To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them

Disclosure of your information

Consenting to sharing your personal information given and collected by us means that you agree to us sharing your personal information with:

• Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006

Selected third parties including:

• Business partners, suppliers and sub-contractors for the performance of any contract we enter with you;
• Advertisers and advertising networks that require the data to select and serve relevant adverts to you;
• Analytics and search engine providers that assist us in the improvement and optimisation of our site;
• Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you

Personal information shared includes:

• First and last name
• Email address
• Order history including transactional data and lifetime spend

We will disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets

• If Cashmirino or substantially all its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets

• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use (/terms.html) and other agreements; or to protect the rights, property, or safety of Cashmirino, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. The User declares to be aware that Cashmirino may be required to reveal personal data upon request of public authorities

• In addition to us, in some cases, the data may be accessible to certain types of persons in charge, involved with the operation of www.cashmirino.com (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by Cashmirino. The updated list of these parties may be requested from us at any time

Where we store your personal data

The data that we collect from you will not be transferred to, and stored at, a destination outside the European Economic Area.

Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We take appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of your data.  Data processing is carried out using computers and/or IT-enabled tools, following organisational procedures and modes strictly related to the purposes indicated.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You have the right to:

• Withdraw your consent at any time

 Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data and can also exercise the right at any time by contacting us.

• Object to processing of your Data

Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.

• Withdraw your consent at any time

Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.

• Object to processing of your Data

Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.

• Access your Data

Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.

• Verify and seek rectification

Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.

• Restrict the processing of your data

Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.

• Have your Personal Data deleted or otherwise removed

Users have the right, under certain circumstances, to obtain the erasure of their Data from us.

• Receive your Data and have it transferred to another controller

Users have the right to receive their Data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.

• Lodge a complaint

Users have the right to bring a claim before their competent data protection authority.  In the UK, The Information Commissioners Office.

We can be contacted at the addresses below, to exercise any of these rights:

Cashmirino London Ltd.

2 Vencourt Place

London

W6 9NU

Email: customerservice@cashmirino.com

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

Contact Us

Cashmirino London Ltd.

2 Vencourt Place

London

W6 9NU

Email: customerservice@cashmirino.com