Returns Policy for Online and Store Purchases

 

Returning items purchased online

If you need to return an online purchase, our returns process could not be easier.

You have 30 days to request a refund or exchange your purchases from the date that you received your goods. If a return is received outside of this period, it is at Cashmirino’s discretion to accept it or not.

For exchanges, you will need to place a new order for the item that you wish to receive.

For those who live in the UK, EU and Switzerland, we will collect your ordered goods from your home, workplace or an alternative address free of shipping charge. Only the first return will be complimentary. 

For orders outside the UK, custom duties and sales taxes are non-refundable through Cashmirino London Limited. 

Customers outside of the UK, EU or Switzerland will be responsible for the cost of returning goods to us. This includes taxes and duties.

Please make sure your items are returned new, unused and with all Cashmirino labels and tags still attached. If the value of goods is diminished by any amount, as a result of handling the goods by the client beyond what is necessary to establish the nature, characteristics and functioning of the goods, Cashmirino will recover that amount from the consumer, up to contract price. Cashmirino may recover the amount by deduction from the amount to be reimbursed or must be paid by the client.

We will not accept returns on swimwear that has been worn or soiled.

If you are unsure about keeping your shoes, please try on the shoes on a carpet or soft surface to avoid damage to the sole.

If you have any further questions, please contact our customer care team at customerservice@cashmirino.com.

How can I return my purchases?

To book a return, please follow these simple steps:

1. Log into your account on our website, www.cashmirino.com. You should be presented with three options: Log Out, Wishlist and Returns

2. Select Returns to view your recently purchased items in the Return Centre

3. Select items and quantity you wish to return to Cashmirino

4. Do let us know why you would like to return your items

5. Let us know how we can resolve your request i.e. by refund

6. When asked how you will send the items, simply select Submit

7. Your return request is now completed. A member of the Customer Service Team will follow up on your request to arrange the collection of item(s) from you

If items were purchased through guest checkout, a history of recently purchased items will not be available. Kindly follow these steps instead to book a return:

1. Request a return by emailing us at customerservice@cashmirino.com. In your email, please include your order number, items you would like to return and the quantity

2. A member of our Customer Service Team will follow up on your request to confirm and arrange the collection of item(s) from you

To ensure that your return is covered by Cashmirino’s complimentary service, you must send your return back from the same country that it was delivered to. Orders sent back from a different destination will incur additional charges and potential delays through customs.

If you are not covered by our complimentary service, it is preferable you return your purchases to us through our suggested courier and method to ensure that they are insured and protected. If you return via another means, we will not accept liability for any loss or damage. If you wish to do this, you can send your purchase to the following address:

Cashmirino London Limited

2 Vencourt Place

Ravenscourt Park

Hammersmith

London

W6 9NU

 

Receiving a refund

Once we have received your return and we are satisfied that the item is in its original condition, you will receive an e-mail within 3 days notifying you that your refund has been processed. However, we for orders outside UK, custom duties and sales taxes are non-refundable.

Please note that refunds can take up to 14 working days to show on your account due to varying processing times between payment providers.

The refund will be made using the same means of payment as the client used for the initial transaction.

Taxes & Duties

Only UK sales taxes will be refunded. For orders outside UK, custom duties and sales taxes are non-refundable through Cashmirino London Limited. 

Gifts

To arrange a gift return for goods purchased online, please email customerservice@cashmirino.com.

Please note that you cannot return goods bought from our website at our stores.

Returning items purchased in our stores

Please also note that you cannot return goods bought from our store through our website.

We only exchange items in the store for items bought only in the store. We do not refund items bought in our stores. 

You have 14 days to exchange the goods purchased from our store.